SUMMARY:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides customer service and resolves issues by offering solutions, explanations and options.
- Enters orders into the system and orders materials required to fulfill.
- Provides order confirmation to customer with estimated ship dates and method of delivery.
- Creates shipping memos and sends them to Quality Department.
- Completes accurate details in discrepancy log.
- Works with Sales team on getting correct and accurate information to ensure all orders are ready to be submitted.
- Investigates and resolves customer return material authorizations (RMA)
- Investigates and processes freight claims or provides customers with information to process their own claim.
- Acts as a team player in support of all organizational issues.
- Follows and embodies company core values.
General Accountabilities
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Provide tracking information for outbound orders.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Goodyear, AZ 85338 (Required)
Ability to Relocate:
- Goodyear, AZ 85338: Relocate before starting work (Preferred)
Work Location: In person