Job Summary
We are seeking a dedicated and knowledgeable Technical Support Representative to join our dynamic and growing team. In this role, you will be responsible for providing exceptional technical support to our customers, assisting them with software installation , troubleshooting operator issues, and gathering feedback for product improvements. Experience in various operating systems and computer networking will be crucial in resolving customer inquiries efficiently and effectively.
Responsibilities
- Provide technical support for hardware and software issues across various platforms.
- Troubleshoot and resolve issues related to VPN, firewalls, TCP/IP, DNS, and LAN configurations.
- tasks, ensuring optimal performance of their devices.
- Utilize tools such aa Jira for ticket management and issue tracking.
- Conduct analysis of technical problems to identify root causes and implement solutions.
- Maintain documentation of support processes and client interactions for future reference.
- Collaborate with IT teams to enhance the overall customer experience through effective communication and problem-solving skills.
- Stay updated on the latest technology trends to provide informed support to clients.
Experience
- Proven experience in technical support or help desk roles with a strong focus on customer service.
- Familiarity with computer hardware components and troubleshooting techniques.
- Proficiency in Microsoft Office applications and Microsoft Windows Server environments.
- Experience with network administration concepts including TCP, SCCM, Active Directory, and mobile device management.
- Strong analytical skills with the ability to diagnose issues quickly and accurately.
- Excellent communication skills to effectively convey technical information to non-technical users.
Job Types: Part-time, Temp-to-hire
Pay: $6,000.00 - $7,500.00 per month
Expected hours: 15 – 30 per week
Work Location: Hybrid remote in Nashville, TN 37221