Overview
We are seeking a dedicated and proactive Customer Support Coordinator to join our dynamic team. This role is essential in ensuring that our clients receive exceptional service and support. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently. As a Customer Support Coordinator, you will be the first point of contact for our clients, providing assistance and resolving inquiries while maintaining a positive company image.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist clients with inquiries regarding products and services, ensuring their needs are met promptly.
- Conduct outbound calling to follow up on customer feedback and satisfaction.
- Maintain accurate records of customer interactions and transactions through data entry.
- Utilize Microsoft Office and other computer software to manage client information effectively.
- Collaborate with sales teams to support client services and enhance customer experience.
- Demonstrate excellent phone etiquette while communicating with clients.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Handle cash transactions accurately when necessary, ensuring compliance with company policies.
Experience
- Previous experience in customer service or client services is preferred.
- Call center experience is a plus, showcasing familiarity with high-volume customer interactions.
- Bilingual or multilingual capabilities are highly desirable to better serve our diverse clientele.
- Proficient in Microsoft Office Suite and comfortable using various computer applications.
- Strong typing skills with attention to detail for accurate data entry.
- Excellent communication skills, both verbal and written, to convey information clearly and effectively.
- Ability to demonstrate analysis skills when addressing customer concerns or feedback. Join us as we strive to provide exceptional support to our customers while fostering a collaborative work environment. Your contributions will play a vital role in enhancing our client relationships and overall service quality.
Job Types: Full-time, Part-time
Pay: $28.90 - $30.58 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Work Location: Remote