Data Coordinator - Family Support Services

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SUBSIDIARY: Turning Points for Children (TPFC)

DIVISION: Family Support Services

SUBSIDIARY OVERVIEW:

Turning Points for Children is one of the largest social service agencies in Philadelphia, supporting the needs of more than 10,000 men, women, and children throughout the city. We offer programs that help families in raising safe, healthy, educated, and strong children by partnering with caregivers to develop and strengthen protective qualities and by offering them the tools, skills, and resources needed to ensure their children's optimal development.

JOB OVERVIEW:

Turning Points is currently seeking a full-time Data Coordinator for the Family Support Services division, which includes Project FAM, the Food & Wellness Network (FAWN), and the Family Finding program. The Data Coordinator is primarily responsible for the monitoring and quality assurance of data entry and reporting within all program databases for all programs within the Family Support Services division. The Data Coordinator will also be responsible for compiling and documenting resources that will benefit the program and creating analysis on accessibility, usage, and effectiveness. The Data Coordinator will also develop processes and procedures to ensure program compliance. The Data Coordinator reports directly to the Divisional Director.

RESPONSIBILITIES:

Under the direction of the Program Director, the Family Support Services Data Coordinator will:

• Serve as the primary data contact (Data Coordinator) with the School District of Philadelphia and the PA Department of Education for student records and documentation for the ELECT Program
• Retrieve, maintain, and upload required documentation for ELECT student enrollment in the program
• Support the monitoring of the DECO and CSC data management system with the goal of delivering complete and accurate data entry for ELECT students
• Input and collect all client data in Apricot for all programs
• Implement data requirements and ensure that timely and accurate data entry is maintained for all programs within the Family Support Services Division
• Provide all staff with account access to required databases to perform duties
• Collaborate with program staff to ensure adherence to weekly, monthly, quarterly & yearly data requirements for all programs
• Run compliance and billing reports as needed
• Prepare all monthly reports and submit to the Program Director for review and analysis
• Develop effective and innovative systems and processes for effective data management across all programs
• Conduct data-specific training for all program staff members and the onboarding of new staff and interns
• Support all administrative tasks upon request (program invoices, referrals, etc.)

SKILLS:

• Excellent verbal and written communication skills
• Excellent quantitative and analytical skills
• Excellent computer proficiency, including knowledge of Microsoft applications such as Word, Outlook, and Excel
• Solid knowledge of the ELECT program policies and procedures, primarily relating to service delivery and data reporting requirements

OTHER SKILLS & BEHAVIORS:

• Commitment – Committed to the success of Turning Points for Children. Dependable; keeps commitments to families, community partners, supervisor, staff, and colleagues, including timely and regular program attendance and responding to communications; is resourceful in working to find new ways to help; focuses on what it takes to get the job done. Persists in the face of obstacles to reach objectives.
• Culturally Competent – Has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual, family, and community functioning; demonstrates sensitivity to cultural and socioeconomic characteristics.
• Problem Solving - Diagnoses underlying or hidden problems and develops logical solutions.
• Work Under Pressure - Responds positively to frequent and/or tight deadlines; maintains composure under stressful situations.
• Relationship Building - Establishes smooth and cooperative working relationships with diverse families, colleagues, and external contacts, demonstrating sensitivity to cultural and socioeconomic characteristics; provides information and assistance to all and uses diplomacy and tact, especially during tense or stressful situations.
• Communication - Creates an atmosphere where an exchange of ideas and opinions is encouraged; actively listens to others; speaks clearly and effectively when sharing information with others; prepares written materials clearly and concisely.
• Teamwork - Ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results.
• Conflict Management - Negotiates with others to resolve conflicts or disputes; helps others find a common ground to resolve their conflict; establishes an atmosphere where others feel comfortable bringing disagreements into the open.
• Continuous Learning - Continually upgrades knowledge and skills; open to new ideas, methods, and program developments; willing to take on new assignments as needed to ensure program success and to advance the agency's vision, mission, and goals.
• Professional - Establishes relationships that are ethical, client-oriented, and not self-interested; maintains appropriate appearance and behavior; interacts respectfully with all families and colleagues; conducts employment relations in accordance with the Employee Handbook. Establishes professional boundaries with youth and families.

QUALIFICATIONS:

Education

• Bachelor’s degree required

Experience

• Experience with data entry, quality assurance, and program evaluation, preferably in a nonprofit setting
• Preferred: Experience working with underserved youth/experience in an ELECT program

CLEARANCES: Current Pennsylvania child abuse history clearance, criminal history check, and FBI clearance

PAY GRADE: 15

PHMC is an Equal Opportunity and E-Verify Employer.

Education

Required

• Bachelors or better

Skills

Preferred

• Attention to Detail
• Data Analysis
• Typing

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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