Ready to Inspire Others? Come make a difference and join our team as a Dining Services Supervisor in Healthcare Dining!
This is a Full Time Position 11:30am-7:30pm with an every other weekend commitment.
About Us:
Since 1962, the Lutheran Community at Telford has been providing exceptional services for seniors in Bucks and Montgomery Counties. We offer a full continuum of care, ensuring residents enjoy the best quality of life while maintaining the highest level of independence.
Guided by God?s love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.
We offer Exceptional Benefits to our Full Time Employees!
Make an Impact. Advance your Career. Give back to the Community.
Position Summary:
Assume responsibilities for meal service in the dining areas. Coordinate and supervise staff to ensure efficiency and adherence to established standards. Assume responsibility for the smooth execution of catered events. Responsible for maintaining and building customer relations with residents, families, staff and guests.
Specific Duties and Responsibilities:
- Supervise and monitor the dining process. Make any necessary changes to meet customer needs and improve efficiency.
Be knowledgeable of working positions in supervised areas. Required to fill a position, if needed, for any scheduling changes.
- Visit all dining service areas to assess service and customer satisfaction levels. Evaluate customer suggestions and implement changes as needed.
- Work with Manager to provide orientation and training to waitstaff to ensure job competence and adherence to service standards of the dining rooms.
- Adhere to the human resource policies and procedures of the facility. Treat employees with fairness and respect. Participate in performance appraisal and discipline of staff.
- Communicate with staff regularly, both formally and informally; hold pre-service meetings with staff to communicate necessary information.
- Serve as a role model for employees by maintaining standards for appearance and dress as well as attendance and meal breaks.
- Enforce safety standards with employees. Ensure safety problems are corrected to prevent staff injuries.
- Ensure sanitation standards are enforced. Work with the Manager to develop and implement routine cleaning procedures for dining room and service areas.
- Develop and maintain good working relationships with all staff members.
- Continuously measure resident satisfaction and quality outcomes and work to improve those outcomes.
- Adhere to all facility policies and procedures.
- Build and maintain excellent resident relations by greeting residents by name, listening and acting on resident requests, and ensuring a positive dining experience.
- Work rotating weekend and evenings to ensure the delivery of high-quality meals and customer service to residents during meal periods.
- Perform other duties as required.
Education
High School diploma
Experience
Minimum: 1 year supervisory experience in a long-term care setting.
Preferred: 1-2 year supervisory experience in a long-term care setting.
Professional Membership, Licensures, Certifications
ServSafe certified