Director of Membership & Engagement
Location: The Saturn Club, Buffalo, NY
Position Overview:
The Saturn Club - a prestigious private club in Buffalo with a rich history and modern vision - is seeking a dynamic, strategic, and relationship-focused Director of Membership & Engagement to lead our membership growth and event sales initiatives.
This highly visible, revenue-generating leadership role is perfect for a driven professional who thrives at the intersection of hospitality, sales, and community building. You’ll be the primary architect of our membership and events strategy - executing innovative outreach, cultivating partnerships, and creating unforgettable member experiences. If you're passionate about growing a vibrant private club and ready to drive impact, we want to hear from you.
About You:
You are a polished communicator and strategic thinker who naturally connects with others and builds trust. You bring an entrepreneurial mindset to hospitality and understand how to balance white-glove service with data-driven results. Whether attending a networking event, hosting a tour, or analyzing performance metrics, you show up with energy, professionalism, and integrity.
You understand that private club growth is about more than just numbers - it’s about crafting exceptional, inclusive experiences and helping members feel like they truly belong.
Key Responsibilities:
Membership Growth and Engagement (Primary Focus):
- Lead strategic membership acquisition initiatives using personalized outreach, events, data analysis, and digital tools.
- Build strong relationships with prospective members, local businesses, realtors, alumni groups, and corporate partners.
- Create and manage referral programs and seasonal campaigns to drive consistent pipeline growth.
- Design and execute re-engagement strategies for lapsed or inactive members.
- Serve as the face of the Club to prospects—ensuring a high-touch, welcoming experience at every stage of the sales cycle.
Event & Banquet Sales:
- Promote and book private events that align with the club’s standards and membership culture.
- Cultivate relationships with vendors, planners, and local businesses to generate event referrals and repeat bookings.
- Support the coordination of club-hosted member events to enhance engagement and create new referral opportunities.
Marketing, Branding & Communications:
- Collaborate with the team to align sales and marketing strategies, including social media, event promotions, and branded collateral.
- Contribute to content creation and storytelling that supports membership growth and event bookings.
· Actively represent the Club at networking events, conferences, and in the Buffalo community to raise visibility and generate leads.
- Provide feedback with website updates, campaign analytics, and improving visibility across digital and print channels.
- Basic knowledge of social media platforms, including Instagram, Facebook, and LinkedIn, to support occasional marketing and branding efforts.
Strategy & Reporting:
- Analyze trends, sales data, member feedback, and competitive positioning to inform outreach strategies and membership pricing.
- Maintain accurate CRM records, track KPIs, and report results and recommendations to the General Manager.
- Continually refine offerings and identify new opportunities for growth and innovation.
Required Skills & Qualifications:
- 3+ years of experience in membership sales, private clubs, hospitality, or a similar relationship-driven environment.
- Demonstrated success in achieving sales targets and growing revenue.
- Strong interpersonal skills—you’re approachable, articulate, and persuasive.
- Experience with CRM software and lead management processes.
- Able to balance self-direction with collaboration in a team-oriented setting.
- Deep familiarity with the Buffalo market and a strong local network is a plus.
- Passionate about hospitality, community, and creating exceptional experiences.
Compensation:
- Base Salary: $50,000–$65,000 Base, depending on experience, plus bonuses.
- Bonuses: Performance-based commission structure, based on increased event revenue and increased resident membership.
- Opportunities to attend networking events, industry conferences, and grow within a well-respected Buffalo institution
- A role where you directly impact the growth and vibrancy of a historic club
The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Work Location: In person