Director of Revenue Cycle Operations & Strategy

Director of Revenue Cycle Operations & Strategy

Metro Vein Centers

Hybrid (West Bloomfield, Michigan)

Healthy legs feel better.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people?s quality of life by relieving the often painful and highly treatable symptoms of vein disease?such as varicose veins and heavy, aching, swollen legs. We currently operate 60+ clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

How You?ll Make a Difference:

The Director of Revenue Cycle Back End Operations & Strategy, reporting to the Chief Revenue Officer with the PFS leader as a direct report, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the development of the patient financial services department, partnering with internal & external stakeholders on key initiatives, and the continuous improvement of RCM analytics. This role offers the opportunity to influence the direction of a dynamic and expanding back end RCM operations team, ensuring the efficient operation of claim rejections, payment posting, insurance claim resolution, and patient accounts. In addition the Director will be driving the development of RCM analytics, key initiatives, and partnering with RCM senior leadership on long-term strategy. The Director combines strategic vision with operational expertise and a passion for data driven decisions to optimize revenue cycle processes, deliver exceptional financial services to patients, and contribute to the improving the net collection rate of the organization.

A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization?s long-term success.

• Provide strategic and operational leadership to the Patient Financial Services (PFS) team, including claim rejections, payment posting, insurance follow-up, and patient account resolution.
• Build and optimize department structure, SOPs, and workflows to ensure operational clarity, compliance, and performance.
• Analyze revenue cycle performance metrics to develop and implement strategies that improve cash flow, increase net collections, and reduce A/R days and aging.
• Own and evolve revenue cycle analytics in partnership with the corporate analytics team; define, track, and report KPIs to monitor financial health and drive continuous improvement.
• Lead cross-functional initiatives and strategic projects in collaboration with interdepartmental leadership to improve financial outcomes and patient experience.
• Drive denial management strategy by identifying root causes, improving workflows, and maximizing recovery efforts.
• Oversee the evaluation, selection, and performance monitoring of revenue cycle vendors to ensure alignment with organizational goals
• Implement automation, analytics platforms, and other tools to enhance scalability, efficiency, and insight.
• Foster a culture of accountability, process excellence, and team development aligned with company goals and values.
• Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
• Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
• Utilize advanced Excel/Google Sheets functions?including pivot tables, VLOOKUP/XLOOKUP, INDEX-MATCH, nested formulas, and data validation?to analyze complex datasets, streamline reporting, and support decision-making.

Competencies:

• Strategic Leadership: Possesses strong leadership skills to develop and implement strategic initiatives to improve revenue cycle performance and patient financial experience.
• Financial Acumen: Demonstrates a deep understanding of financial principles and practices, including revenue cycle management, budgeting, and financial forecasting.
• Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.
• Regulatory Compliance: Stays abreast of evolving healthcare regulations and ensures compliance with federal, state, and local laws and industry standards.
• Team Leadership: Builds, motivates, and leads high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. Encourages an inclusive and positive work environment that fosters growth and mutual respect.
• Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.
• Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.
• Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.

Required education and experience

• Bachelor?s degree or equivalent experience
• 10+ years of physician revenue cycle experience in various organizations
• 5+ years of experience in leadership roles
• Proven track record of improving revenue cycle performance, reducing denials, building RCM Metrics
• Expertise
• Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).
• Experience working with RCM vendors: onshore or offshore
• Preferred education and experience
• Experience with Athena Practice
• Experience working in a Private Equity backed healthcare organization

Here?s a clean, candidate-facing benefits summary you can copy-paste into any MVC job description:

Benefits to Fit Your Lifestyle

At Metro Vein Centers, we?re committed to supporting your well-being?inside and outside of work. Our benefits package is designed to provide flexibility, peace of mind, and support for your health, financial future, and work-life balance.

Here?s what we offer:

• Medical, Vision, and Dental Insurance: Comprehensive coverage through Blue Cross Blue Shield (medical/vision) and Humana (dental) for you and your dependents.
• 401(k) Retirement Plan: 4% employer match for employees.
• Paid Time Off (PTO): Flexible PTO policy for full-time and part-time employees, with accruals increasing over time. 7 paid holidays plus a floating holiday.
• Health Savings Account (HSA): Save pre-tax dollars for medical expenses via HealthEquity.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, available pre-tax.
• Life & Disability Coverage
• Voluntary Benefits
  • Including accident insurance, critical illness coverage, and more?employee-paid and customizable.
  • Employee Assistance Program (EAP)
  • Free, confidential support for counseling, legal guidance, financial wellness, and more.
  • Travel Assistance Program
  • Coverage for medical support, travel disruptions, and emergencies when traveling.
  • Commuter Benefits (NY & NJ Employees Only): Use pre-tax dollars for qualified transit and parking expenses?up to $800/month.