Director of Technical Support Engineering

Sigma Computing
New York, New York
Full time
1 day ago

 

 

About the role:
The Director of Technical Support Engineering will lead and scale Sigma’s global technical support organization, ensuring operational excellence as the company grows. Reporting to the VP of Technical Operations, this role owns the vision, strategy, and execution needed to deliver world-class technical support while building a team that balances technical expertise with customer focus. You will lead through managers and individual contributors, partnering closely with Product, Engineering, and Go-to-Market leaders to drive platform improvements, operational scale, and customer-impacting outcomes. This role is also responsible for developing talent and fostering a culture of growth, accountability, and collaboration, while balancing strategic leadership with hands-on involvement when needed.

Sigma’s Technical Support team was awarded the 2024 Stevie Gold Award for Customer Service.

What You Will Be Doing

Qualifications We Need

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.

 

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