Dispatcher

Benefits:

• PTO Time
• Flex Schedule
• Get Paid Weekly
• Bonuses
• 401(k) Match @ 4%
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays to Celebrate
• Company Events

Full job description

Do you want to join our growing, customer-focused, and, dare we say, fun team?

Then we want to talk to you TODAY!

We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow!

We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Essential Duties and Responsibilities*

• Evaluate customer calls and assign the best technician to each service appointment.
• Relay accurate information to technicians, ensuing proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting Milltown.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician's progress.
• Follow up on leads and unsold work from our technicians.

Desired Skills and Experience

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, defuse conflict and hold others accountable.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $59,000-73,000/year

If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.