Mister Sparky Electric and Just Fix It Air Conditioning and Heating has an opening for a reliable Dispatcher to act as a communication point for customers and technicians. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed. You must be able to multi-task as well as take the appropriate action with little supervision.
WHY YOU'LL LOVE WORKING HERE:
- Great fun culture
- Paid every Friday!
- We can pay in Bitcoin, forward-thinking management team!
- Full Benefits Packages available
- 401k (match)
- Personal Development
- Locally owned and operated
- Weekly, monthly awards and recognition - Gift card giveaways!!
- Quarterly awards and recognition
- BBB 2021 Pinnacle Award Winner, The highest given, Best Techs in Houston!
Responsibilities
- Manage the dispatch board by prioritizing calls according to urgency and importance
- Get the right technician to the right job based on the urgency of need, location of customer and technicians, etc.
- Address problems and requests by communicating information and/or providing solutions
- Enter data in the computer system and maintain logs and records of calls, activities, and other information
Skills
- Proven experience as a dispatcher
- Tech-savvy with knowledge of relevant methods
- Service Titan software experience preferred
- Fast typing with experience in data entry
- Knowledge of procedures and guidelines for emergency situations
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person