Power2Practice is an Electronic Medical Records company providing EMR software to medical practices across the US. Power2Practice is a subsidiary of Forum Health which is a nationwide network of Medical Providers specializing in Functional Medicine. Our EMR system caters to the unique needs of functional medicine practices and practitioners, providing a wide array of customization for our customers. We are looking for a full-time Customer Service Representative to join our dynamic team of professionals.
Requirements Education/ Experience
Requirements include a healthcare or customer support background with a minimum of 2 years of experience in a customer service role. Preference will go to candidates with over 4 years of experience, technology experience, and the ability adapt to a continually evolving environment. Capability and enthusiasm about working with technology is a must.
Schedule: Must be comfortable working Monday-Friday 10:00 AM - 7:00 PM EST
Skills and Requirements.
- Excellent verbal and written communication skills.
- Great listening skills and patience.
- Phone experience and willingness to answer calls regularly.
- Self-starting.
- Self-sufficient with research and troubleshooting.
- Being Tech Savvy and able to learn new software quickly.
- Ability to multitask.
- While this is a remote position, we do maintain a certain level of professionalism that will require occasional presence on-camera for virtual meetings.
Duties and responsibilities include the following. Other duties may be assigned.
- Answers calls and responds to customer support tickets in a timely and effective manner.
- Provides a positive and friendly customer experience.
- Resolves product or service problems by clarifying patient/customer complaints, determining the cause of the problem, and then selecting and explaining the best solution to solve the problem.
- Expedites issues as needed for corrections or adjustments to reported problems.
- Supports customer system requests as able.
- Coordinates necessary efforts to provide training to medical practices and patients.
- Addresses customer issues and ensures effective and long-term problem resolution.
- Documents timely and accurate customer complaint information to the product support systems.
- Keeps an accurate record of conversations with customers to ensure their needs are met.
- Communicates technology issues and other product issues to the Power2Practice development team.
- Exhausts all available resources prior to escalation.
- Works to find creative solutions when necessary; ability to think outside of the box.
- Responds to all tasks timely and efficiently.
- Keeps customer updated regularly with resolution progress.
- Ability to be a team player and help the team out, when necessary, with other tasks and calls.
Experience:
- Customer service: 2 years (Required)
- Technology experience preferred
- SQL experience preferred
- Healthcare experience preferred
Work Location: Remote
Pay: $18-$20/hr