The Enrollment Specialist effectively transitions students into the Ivy Tech community and must possess excellent analytical skills, strong verbal and interpersonal communication, energy, enthusiasm and problem-solving capabilities to facilitate students through many processes related to:
Admissions
Financial Aid
Orientation
Assessment
Registration
Bursar functions
Admissions Related Responsibilities
Financial Aid Related Responsibilities
Assessment Related Responsibilities
Business Support Related Responsibilities
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
Admissions
Financial Aid
Orientation
Assessment
Registration
Bursar functions
Major Responsibilities:
- Provide assistance to prospective and current students covering a wide range of detailed information utilizing problem solving, analytical abilities and multi-tasking
- Provide in depth information about admissions, registration, financial aid, orientation, assessment and bursar
- Possess familiarity with the FAFSA application and demonstrate an understanding of related tax documents necessary to complete it
- Develop proficiency in Internet Native Banner, Ivy Connect, Ivy Advising, IvyQ, and additional required systems
- Answer questions and help students complete online processes as needed
- Make appropriate referrals to campus resources and wraparound services including but not limited to: CCEC, advising, tutoring, TRiO, CAE and academic departments
- Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Admissions Related Responsibilities
- Assist prospective or returning students complete an Ivy Tech application, processing it on demand to initiate and support enrollment process
- Provide support for set up of MyIvy account and provide initial or subsequent overview of the system
- Introduce the importance, location and access to the college email system
- Assess high school and college transcripts, ACT, SAT, PSAT and AP credit scores to apply alternative assessment credit when applicable
- Assist students plan for their assessment
- Develop and maintain a working knowledge of academic programs to provide added meaning to value conversations with students
Financial Aid Related Responsibilities
- Demonstrate excellent analytical skills to interpret financial aid packages and policies for students and parents
- Assist student and parents with the FAFSA, completing all requirements related to the FAFSA: financial aid verification, federal loan eligibility, FSA ID creation/reset
- Understand and communicate the impact of course drops and withdrawals with regards to financial aid consequences
- Counsel students of state and federal requirements to maintain award standing
- Maintain working knowledge of standards of academic progress (SAP), work-study opportunities, veteran benefits, Pell lifetime eligibility and questions regarding the financial implications of repeating coursework
Assessment Related Responsibilities
- Maintain knowledge of assessment requirements for different academic programs
- Assist students locate and initiate the Knowledge Assessment
Business Support Related Responsibilities
- Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds, Bank Mobile, tuition and fees, payment options, accounts, collections and bursar holds
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
Benefits:
Full-time, benefits-eligible position with no enrollment waiting period. Excellent benefits include:
- Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability, as well as other voluntary benefits
- Retirement plan with 10% employer contributions, no match necessary and no waiting period for enrollment, does have a 2 year vesting period
- Employer contribution to Health Savings Account (with Choice Plan medical insurance)
- Free Ivy Tech tuition for employee, spouse, and dependents
- For those pursuing higher degrees, Tuition Reimbursement at other institutions.
- Eligible employer under the DOL Public Service loan forgiveness program.
- Opportunities for professional development
- Paid time off: Vacation and Sick time accrued biweekly
- Paid holidays: 8 days plus winter break between December 25th and January 1st
We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.
Minimum Qualifications:
- Bachelor’s preferred. Associate degree plus two years relevant, direct experience in customer service or Higher Education in one of the following areas: registration, records, financial aid, or admissions
- Must be an energetic team player who possesses a willingness to learn, dynamic interpersonal skills and the ability to focus in a customer driven, fast-paced environment
- Willingness to provide the best possible customer service to new and returning students by smiling, listening, and responding in an understanding and personable manner
- Must be flexible and responsible working independently and as a member of the team
- Must not be in default on an education loan or in overpayment of a federal grant or loan
Other Requirements:
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome. Official transcripts required upon hiring.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.