Experienced MNsure Navigator
Location: Minnesota
Job Type: Full-time / Part-time (depending on employer)
Position Summary
We are seeking an experienced MNsure Navigator to provide high-quality assistance to individuals and families applying for and enrolling in health insurance coverage through MNsure, Minnesota’s health insurance marketplace. The Navigator will support clients in-person, over the phone, and virtually, helping them understand their health coverage options, complete applications, and connect with programs such as Medical Assistance (MA) and MinnesotaCare.
Key Responsibilities
- Provide independent, expert-level support to individuals seeking health insurance coverage through MNsure.
- Assist with account creation, application submission, and plan selection via phone, virtual platforms, and in-person meetings.
- Screen for eligibility for Medical Assistance, MinnesotaCare, and Qualified Health Plans.
- Clearly explain enrollment periods, coverage options, and required documentation.
- Conduct outreach and education to increase community awareness of health coverage options.
- Maintain compliance with MNsure certification, policies, and all confidentiality requirements.
- Accurately document and report activities to meet MNsure and organizational standards.
Requirements
- Current MNsure Navigator certification with at least 1 year of direct experience.
- Demonstrated success assisting clients with health coverage enrollment.
- Strong communication and problem-solving skills, with the ability to work with diverse and underserved populations.
- Proficiency using online application systems, databases, and phone/virtual communication tools.
- High school diploma or equivalent required; Bachelor’s degree in social services, healthcare, or related field preferred.
- Bilingual skills highly valued (varies by community).
Preferred Experience
- 2+ years as a Navigator, Assister, or similar role.
- Experience working in healthcare access, social services, call centers, or outreach programs.
- Familiarity with Minnesota public programs (MA, MinnesotaCare).
Work Environment
- Based within a community organization, clinic, or nonprofit setting.
- Combination of phone, virtual, and in-person client support.
- May require some evenings and weekends during MNsure open enrollment.
Job Type: Full-time
Pay: From $24.00 per hour
Work Location: Hybrid remote in Bloomington, MN 55425