The Field HR Partner is responsible for aligning business objectives with employees and front-line leaders in designated areas. The position serves as a consultant to front line leaders on human resource-related issues. The successful Field HR Partner acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance. Ability to implement innovative and practical solutions through a strong process and metrics focus. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Bilingual ability (English/Spanish) strongly preferred.
This is a Hybrid Role (expected to be in-office or in the field 3+ days/week) based out of our office space at Miami International Airport.
Essential Functions
- Consults with line management, providing HR guidance when appropriate.
- Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
- Review onboarding and orientation for new leaders.
- Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
- Partner with leadership to understand current and future staffing needs.
- Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
- Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
- Ability to read and understand data to inform continuous improvement and inform decision making.
- Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
- Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
- Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides guidance and input on business restructures, workforce planning and succession planning.
- Identifies training needs for business and individual coaching needs.
- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
- Partner with HR Centers of Excellence to deliver programs to meet organizational goals
- Review key business performance targets and their related talent implications with business leaders.
- Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
- Understand and mitigate corporate risk associated with relevant employment laws/policies
- Partner with and maintain an effective matrix relationship with HR COE and Team Member Services
Qualifications – Education & Experience
- Bachelor’s Degree in Human Resources Management or related field
- In lieu of degree, 10+ years of related experience required
- Minimum of 5 years of applicable experience in Human Resources, business operations or management
- Appropriate experience with a large hourly & distributed workforce is a strong plus
- Experience working with union and non-union employees preferred
Qualifications – Other Skills, Abilities & Knowledge
- Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy
- Strong consultation and communication skills
- Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR
- Intellectual agility, interpersonal flexibility and deep curiosity to learn
- Exposure to strong process and project management discipline
- Effective team player and networker
- Travel expectation up to 50% - local travel
- Bilingual (Spanish) strongly preferred
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management