About Good Will Publishers
Good Will Publishers creates high-impact sponsorship materials for community organizations nationwide. Our in-house Sales Field Liaison is a pivotal support role—serving as the “help desk” for our field reps and ensuring seamless coordination between Sales and Operations.
Key Responsibilities
- Internal Help Desk : Act as first point of contact for field reps’ questions—troubleshoot order issues, production timelines, billing inquiries, and CRM/data updates.
- Liaison Between Teams: Bridge Sales and Operations by translating rep feedback into actionable tasks for Production, Design, and Customer Success; follow up to ensure timely resolution.
- Order & Inventory Support: Monitor order status and inventory levels; proactively alert reps to potential delays or stock shortages and coordinate expedited solutions.
- CRM Administration: Maintain and update rep territories, account records, and activity logs in Zoho (or Salesforce); generate routine reports on rep performance and order volume.
- Training & Onboarding: Develop quick-reference guides, FAQs, and short training sessions for new reps on internal systems, processes, and best practices.
- Process Improvement: Identify recurring support tickets or workflow bottlenecks; propose and help implement process enhancements to boost rep efficiency and data accuracy.
Qualifications
- 1–3 years of experience in a client-facing support or operations role, ideally in publishing, print services, or B2B sales support.
- Excellent communicator: able to translate technical or production-related details into clear, rep-friendly guidance.
- Organized multitasker: comfortable juggling incoming support requests, CRM updates, and cross-team follow-up.
- Proficiency with CRM platforms (Zoho or Salesforce), Microsoft Office (especially Excel), and basic ticketing or help-desk tools.
- Team player with a proactive mindset—keen to streamline processes and elevate the field experience.
What We Offer
- A collaborative, mission-driven environment at our Gastonia headquarters.
- Health, dental, and vision benefits; 401(k) match.
- Paid time off and paid holidays.
- Opportunities for professional development in sales operations and account management.
If you’re passionate about supporting a high-energy sales team and ensuring our operations run like clockwork, we want to hear from you!