Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests you will play a important role in providing exceptional customer service and ensuring a welcoming atmosphere. Good communication skills, a passion for customer service, and the ability to handle guest relations effectively is required.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
- Making reservations and room assignments using hotel computer software.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area, including handling incoming calls with excellent phone etiquette.
- Assist with billing inquiries and process payments accurately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high level of guest services.
Requirements
- Experience in customer service or hospitality is preferred, but not required.
- Good communication skills with an emphasis on guest relations.
- Multilingual abilities are highly desirable to cater to diverse guests, but not required.
- Proficient in using phone systems and hotel computer software.
- Excellent organizational skills with attention to detail.
- Ability to work flexible hours, including weekends and holidays.
If you are passionate about providing outstanding guest services in the hospitality industry, we encourage you to apply for this exciting opportunity as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 25 – 38 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person