Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations using hotel management software.
- Conduct night audits as required, ensuring accurate financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Provide information about the resort’s offerings and promote upselling opportunities.
Skills
- Proficiency in operating phone systems to manage incoming calls effectively.
- Bilingual abilities are highly desirable to cater to a diverse clientele.
- Previous experience in hospitality or front desk roles is preferred.
- Familiarity with resort operations and hospitality management principles is a plus.
- Strong guest relations skills to foster positive interactions with guests.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills, both verbal and written, to convey information clearly.
Join our team as a Front Desk Agent where you will play an essential role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Work Location: In person