Front Desk Agent
The right candidate will assist members & guests in all front-office-related areas in efficient, courteous & professional matters that maintain a high standard of service and hospitality.
The New Haven Lawn Club (nhlawnclub.com) is a private athletic city club nestled in the downtown area of New Haven, Connecticut. Complete with 8 tennis courts, 4 squash courts, 2 platform tennis courts, fitness center & pool deck (2 pools & playground). For over 125 years the Club has been a center for social and recreational activity for families, couples, and individual members who live and work in the area. Our responsibility is to continue to adapt with our diverse membership, while continuing to uphold our tradition of excellence. NHLC recently received the coveted Platinum Club award by Club Leaders Forum as #13 Athletic Club in America. This property is also the home of the award-winning catering facility, Lawn Club Fine Catering Inc. (lawnclubfinecatering.com).
The front desk agent will be accountable for, but not limited to, the following key responsibilities:
· Register members and guests and assign rooms; comply with special requests whenever possible.
· Assist in pre-registration of rooms
· Consistently upholds credit and cash handling protocols with accuracy and integrity, ensuring a seamless and trustworthy guest experience
· Understands and monitors room status information
· Understands types of rooms available & room rates
· Use suggestive selling techniques to promote rooms and other amenities of the club
· Works closely with housekeeping to notify of all check-ins, checks-outs and special requests
· Has knowledge of the reservation system (Northstar)
· Uses proper telephone technique
· Processes mail, packages and messages
· Knows of daily activities and meetings taking place in the club
· Reports on unusual occurrences or requests to management
· Knows all safety and emergency procedures and accident prevention policies
· Maintains the cleanliness and neatness of the front-desk and lobby area
· Performs other appropriate tasks assigned by management
· Monitors property using camera system
Employees are required to maintain a professional appearance in accordance with dress code standards
· Must be available to work 4-11PM shift, occasional weekends and holidays
Job Types: Part-time, Temporary
Pay: $18.00 - $20.00 per hour
Work Location: In person