Escapology is the world’s fastest-growing escape game franchise, with over 90 venues operating around the world. Based at our store in Glendale AZ, we are seeking a General Manager to join our team and help drive our business forwards. The successful applicant will become an integral part of our team as we develop this exciting new venue. You will report directly to the owners of the venue.
Job Description general characteristics
- Scheduling of venue staff, including Assistant Manager and Game Masters. Must be able to perform any of the functions of the venue.
- Must do all the paperwork, including the end-of-month paperwork.
- Must train assistants how to correctly complete the daily tasks.
- Oversee the inventory going in and out of supplies and equipment
- Attend all marketing meetings and communicate results of meetings to Assistant Managers and other staff where necessary.
- Work closely on coordinating and executing events to exceptional standards.
- Tracking of the following: sales, customer counts, comps, giveaways, gift certificates, waste, over time, costs of products, repairs, and maintenance, among other things.
- Employment problem solver, overseeing all of the staffing of the venue.
- Manages and understands the backend and management functions of the following: Resova, When I Work, MailChimp (the database), POS system (Clover), Escapology website, Escapology University, Groupon, Morty, QuickBooks, All review and social media sites
- Responsible for putting all staff through the required training and managing the progression of staff from trainee to gold level.
- Responsible for ensuring the venue and games are maintained to 100% reliable standard.
- Responsible for the facilities of the venue (internet, telephones, electricity, etc).
- Create the regular reporting required by the franchise.
- Host a monthly staff meeting.
Planning and Vision
- Forward planning: This trait enables the staff and franchise to cope with frequent change.
- Being “on top of the details” and meticulous: This trait provides comfort for both franchise owners (who want to be assured the service is in safe hands) and front-line staff (who want to know that their manager understands the implications of change and is able to provide advice and support).
- Able to organize the job set effectively rather than by formal structures.
Organizing and Connecting
- Effective in securing adequate resources for doing the day-to-day work – evidenced in business planning, IT, and staff training. Also good at obtaining additional resources when required.
- Staffing and Supporting
- Good at promoting team working and communicating: these traits are often manifested in the personal style of the manager being approachable and able to lend a listening ear.
- Securing the right level of staff resources; protecting and developing those resources.
Controlling and Challenging/Celebrating
- Escapology managers are comfortable, even relish, working in performance and target-driven environments: they tend to view performance indicators as relevant and meaningful to the service they are expected to deliver.
- Leadership Characteristics
- While not visionary, Escapology managers are able to see the “big picture” with their feet firmly on the ground and focused on operational realities.
- They are champions of constructive change and enthusiastic about performance improvement.
- They foster good relations with franchise owners – often as a means of ensuring their service gets the resources it needs.
- They support their teams energetically – especially through training and planning ahead to prepare for change.
Job Type: Full-time
Pay: $43,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person