Job Overview
Job Description
Hourly Rate: $22.81Job Status: Casual (0-19 / hours per week)
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled.
Competitive Pay
401K opportunities
Travel discounts
Credit Union Membership
Professional Counseling & Family Support
Growth and Development Opportunities
- Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Complimentary coffee and tea
Employee breakroom amenities (refrigerator, microwave)
Quarterly celebrations and awards
Local restaurant discounts
Discounted theme park tickets and rental cars
Community service opportunities
As a Guest Services Agent, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at AAH:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.