Guest Services Representative (GSR)
Deliver Sweet Service. Grow Your Skills. Craft Joy Daily.
At Nothing Bundt Cakes, every interaction is an opportunity to create joy — and our Guest Services Representatives (GSRs) are at the center of that mission. This role is more than a cashier or counter position: it’s a hands-on, growth-focused opportunity where we train and develop team members to become confident leaders in hospitality, retail, and operations.
What You’ll Do
- Guest Experience: Welcome guests with warmth and professionalism, take orders in person and by phone, and guide them through our products and promotions.
- Cashiering: Process payments with accuracy and maintain a smooth flow of front-of-house service.
- Crafting: Learn to expertly package and decorate Bundt cakes to brand standards, assisting production as needed.
- Food Safety: Keep the front-of-house and prep areas clean, organized, and compliant, upholding food safety protocols at all times.
- Retail & Merchandising: Stage displays, monitor inventory, and keep the bakery visually inviting and well-stocked.
- Marketing Support: Help with seasonal promotions, E-Club signups, and other in-bakery marketing initiatives.
Who You Are
- Dependable, mature, and professional — proud of the role you play in the guest experience.
- Quick to learn and open to feedback, with a genuine interest in growing your skills.
- Comfortable multitasking in a fast-paced environment, with an eye for detail.
- Collaborative and flexible, ready to pitch in wherever the team needs you.
Growth and Development
We’re a development-driven team. From day one, we invest in hands-on training designed to build skills that open doors to future leadership and management opportunities within our bakeries. Many of our leaders started in this role.
Preferred Experience
- Retail, food service, hospitality, or customer service background.
- Familiarity with food safety practices (ServSafe certification a plus).
- Comfort with basic computer and POS systems.
- Flexibility to work a variety of shifts, including weekends and holidays.
Why Join Us?
At Nothing Bundt Cakes, you’ll join a close-knit team that celebrates people — guests and coworkers alike — and takes pride in doing things the right way. If you’re dependable, kind, and looking for a place where you can grow while spreading joy, we’d love to meet you.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Required)
Ability to Commute:
- Midlothian, VA 23112 (Required)
Ability to Relocate:
- Midlothian, VA 23112: Relocate before starting work (Required)
Work Location: In person