Guest Services

GUEST SERVICES (Host, Runner, Busser, Barback)
Are you a people person who loves the challenge of a fast-paced environment? Do you thrive on delivering an amazing guest experience as part of a dynamic team? Do you have a passion for craft beverages and artisan food ? If so, then you are a great candidate for bartender at Catch-a-Fire Pizza. We offer competitive pay plus great benefits such as health insurance, a 401(k) plan with company match as well as additional team member perks.

POSITION SUMMARY
Catch-a-Fire Pizza is now hiring a full-time guest services team member. We are seeking a passionate hospitality professional who is responsible for ensuring that all guests have the highest quality experience possible. The Guest Services Department consists of multiple jobs, including: Host, Busser, Barback, and Runner. Part time hours are also available. This position will require working evenings and weekends.

Preferred Qualifications

• Customer Service Experience

Requirements

• Excellent communication and customer service skills
• Being extremely accommodating and going the extra mile for our guests
• Dependable attendance and punctuality
• Ability to work with professionalism with all team members and guests at all times; professional appearance and demeanor
• Extremely knowledgeable about all menu items including food and beverage, features, special dietary needs and allergy information
• Must be able to thrive and excel in a fast-paced environment and consistently uphold very high standards
• Technology aptitude for working with POS and digital register; Ability to handle payments accurately and responsibly
• Must be able to maintain a positive attitude at all times and demonstrate teamwork
• Attention to detail, ability to work unsupervised while maintaining safety and quality standards

Responsibilities

• Be a Brand Ambassador! Promote Catch-a-Fire’s goals and company culture; follow company policies & procedures
• Greeting all guests immediately and helping guests find seats in the dining and bar areas as needed
• Escorting guests to their seats in the dining areas and suggesting seating in the bar area as needed
• Taking carryout orders in person and over the phone; taking payments with speed and accuracy; responding in a proactive and friendly manner to any guest concerns to ensure outstanding satisfaction
• Checking out carryout customers by locating and coordinating orders
• Being extremely knowledgeable about our menu; answering guests’ questions, providing outstanding customer service and making recommendations
• Running and serving food/beverages to guests in a professional and timely manner
• Bussing all areas of the restaurant in a professional and timely manner
• Understanding our online ordering system, and being knowledgeable regarding information such as hours, directions, menus, general operations, etc.
• Completing opening and closing duties to allow for a successful service (cleaning, organizing, restocking)
• Completing side work duties, including polishing glassware and silverware, cleaning floors, sanitizing tables, bussing and maintaining overall cleanliness of the restaurant space
• Acknowledging and thanking all guests as they depart

Benefits

• Health, Dental & Vision Insurance
• 401(k) Plan with excellent company match
• Paid Time Off
• Staff Meal Discount + Additional Discounts
• Ongoing Career Development
• Opportunity to join a vibrant and growing company!

PHYSICAL REQUIREMENTS

• Ability to frequently sit, stand, walk, stoop, kneel, crouch
• Ability to frequently talk, hear, taste and smell
• Vision abilities include close vision, distance vision and the ability to adjust focus
• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.

Come be a part of our dynamic team! Please reply by email with your resume for consideration.