Guest Services Coordinator

You will provide excellent service to our customers as a Guest Services Coordinator. You will support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations.

Here's why you'll love it here

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay* and more!
• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV earned four out of five stars for encouraging work-life balance and offering family-friendly benefits. It is recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." Our continued dedication to Owners, Members, and Guests has been our greatest honor for the past 30 years. Additionally, our Team Members in resorts, call centers, and corporate offices have received recognition for their outstanding work.

Schedule Details:

Our Sales Gallery operates 7 days per week. Sales Gallery Team Members will work varying shifts that range between 6:45am through 6:30pm.

Additional Responsibilities Include:

• Acquiring Sales personnel attendance each morning for tour assignment purposes.
• Preparing & maintaining the daily sales rotation and making vital adjustments accurately following strict tour rules that ensure the tour integrity is maintained.
• Using multiple sources to verify tour qualifications of guests prior to assigning tours to Sales personnel.
• Contact guests at the scheduled tour time. Walk them through the technical aspects of setting up for their virtual tour. Ensure their tour email is received, they can log in to the tour platform, and their camera is working.
• Professionally interact with guests, updating the tour and identifying the next available salesperson, confirming sales connection, and performing a warm transfer to start the tour session.
• Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications.
• Follow required scripts in greeting and walking guest through the tour setup process, while providing a high level of customer service through warm hospitality and guest happiness.
• Accountable for inputting information in system timely and accurately and ensuring the virtual front desk is always covered.
• Ensure that all computer input is thoroughly verified for accuracy and timeliness. Also, ensure that all vital reporting is received and distributed on time, including reporting any exception information.
• Attend required team meetings and training sessions on camera.
• Participation in skills assessments for training is required.
• Other duties as assigned.

Qualifications:

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School diploma or equivalent experience.
• Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Central Standard Time.
• Previous customer service experience.
• Timeshare or hospitality experience is preferred, but not required.
• Strong verbal and written communication skills.
• Strong technical capacity to balance multiple systems and windows at a time.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams.
• Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable accommodation will be provided to individuals with disabilities for job application, interview, and essential job functions. Contact us for accommodation requests.