Host / Hostess - PR

Shakou Restaurants
$31,136 - $36,398 a year
Cook County, Illinois
3 weeks ago

Position Summary

The Host/Hostess position is responsible for welcoming the guests upon arrival as well as greeting them when departing, always with a warm and attentive demeanor. A host/hostess is the first and last person a guest sees, so it’s always important to make them feel welcome!

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Interact with guests in a friendly and efficient manner as they come in and leave; ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
  • Manage the reservation software, seating guests promptly and efficiently, and maintaining an organized seating chart.
  • Observe tables and keep track of clean, dirty, and occupied tables.
  • Take guest information for the waiting list and quote wait time to guests accurately when tables are not immediately available.
  • Greet and seat guests and present menus, or QR coasters.
  • Clean, organize, and stock menus at the host/hostess stand.
  • Answer phone calls, take reservations, and carry out orders, as well as provide information about the restaurant.
  • Fill to-go orders, if applicable.
  • Understand and follow the food allergy procedure and special orders/restrictions.
  • Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
  • Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
  • Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
  • Other duties may be assigned as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
  • Basic reading and writing skills.
  • Must be able to determine wait time based on the company’s procedures.
  • Excellent interpersonal and customer service skills.
  • Excellent communication skills.
  • Multi-task oriented.
  • Strong organizational skills.
  • Must visually scan the restaurant for clean, unoccupied tables.
  • Comply and execute all safety and sanitation guidelines and procedures.
  • Encourage customers to join the Shakou rewards program if they are not currently signed up or remind customers who have the rewards program what benefits are available.
  • Ability to remain calm when dealing with unruly and argumentative patrons.
  • Promote a positive and collaborative employee culture designed to support customer needs.

Education and Experience

  • No previous host/hostess experience is necessary.
  • Depending on experience, could be required to shadow another host/hostess as training.
  • Must pass a written test regarding Shakou’s menu.
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