Hotel Director / General Manager

Nivea Hospitality
$38,787 - $45,930 a year
Holmes County, Ohio
Full time
4 weeks ago

Hotel Director / General Manager


Location: Hampton Inn Wooster, Ohio


Guest Relations:

  • Be rapidly available and approachable to all guest
  • Ensure that department achieve deparment set goals
  • Take proactive approaches when dealing with guest concerns
  • Extend professionalism and courtesy to all guest at all times
  • Be involved in community affairs

Associate Team:

  • Be in proper business attire including nametag, and ear piece and radio
  • Attitude must be conductive to team growth and guest
  • Communicate all goals and results to all team memebers
  • Promate team work and associate morale
  • Lead by example, and show positive enthusiasm
  • Motivate and encourage staff to resolve guest concerns
  • Communicate career opportunities with the staff
  • Recogonize good team performanace and offer rewards for doing so
  • Assist the team with meeting and exceeding company goals
  • Meet annually with staff one on one
  • Promote empowerment to team memeber to make decisions
  • Develop cross trining development amoung the staff
  • Post positive reviews for staff to read
  • Provide service training on a quarterly basis
  • Ensure orientation for new staff menbers
  • Hold / Organize weekly manager meetings

Financial:

  • Look over night audit for any discrepancies
  • Deposit cash / checks from previous day
  • Achieve budget revenue and profit goals
  • Comply with all corporate fincianial procedures
  • Maximize revenue through yield management and inventory control systems
  • Help develope annual budgets
  • Utilize budgets to help team members understand financial budgets
  • Oversee all accounting functions including A/R accounts, accounts payable, petty cash, payroll, and ordering procedures
  • Develope and communicate selling straetgies using reports and forecasting tools

Sales and Marketing:

  • Continue to solicit new business for the hotel
  • Monitor group blocks and direct bill process
  • Networking during breakfast and social hours to assist sales in uncovering new business
  • Ensure all associate understand selling procedures
  • Stay current on local market conditions
  • Maintain repport with competitor hotels
  • Manage sales department
  • Review period end reports
  • Attend community relation meetings

Operations:

  • Perform hands on duties to perform guest relations
  • Provide a safe working environment
  • Responsible for accident prevention programs
  • Cover shifts in all departments as needed
  • Audit to ensure guest rooms, public spaces, etc meet cleanliness standards
  • Coordinate preentative maintenance programs so that guest satisifaction goals are met
  • Emsure cross training of associates
  • Must be willing to particiapte in service / hospitality training and education
  • Management leadership and development in all areas of the hotel

Administrative:

  • Property hiring and training
  • Interview and select potential new hires
  • Promote both guarantee of fair treatment and open door policies
  • Use constructive coaching and counseling practices when addressing assoiates concerns
  • Maintain current license and permits as described by local, state, and federal agencies
  • have working knowledge of all corporate brand manuals
  • Scheduling of management team includes working evenings, holidays, and weekends
  • Pursue any additional development
  • Carry out all reasonable request that you are capable of performing
  • With input from team, and superviors conduct annual reviews

Additonal Responsibilities:

  • Any other duties assigned by supervior
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