Hotel Director / General Manager

Location: Hampton Inn Wooster, Ohio

Guest Relations

• Be rapidly available and approachable to all guest
• Ensure that department achieve deparment set goals
• Take proactive approaches when dealing with guest concerns
• Extend professionalism and courtesy to all guest at all times
• Be involved in community affairs
  
  

Associate Team

• Be in proper business attire including nametag, and ear piece and radio
• Attitude must be conductive to team growth and guest
• Communicate all goals and results to all team memebers
• Promate team work and associate morale
• Lead by example, and show positive enthusiasm
• Motivate and encourage staff to resolve guest concerns
• Communicate career opportunities with the staff
• Recogonize good team performanace and offer rewards for doing so
• Assist the team with meeting and exceeding company goals
• Meet annually with staff one on one
• Promote empowerment to team memeber to make decisions
• Develop cross trining development amoung the staff
• Post positive reviews for staff to read
• Provide service training on a quarterly basis
• Ensure orientation for new staff menbers
• Hold / Organize weekly manager meetings
  
  

Financial

• Look over night audit for any discrepancies
• Deposit cash / checks from previous day
• Achieve budget revenue and profit goals
• Comply with all corporate fincianial procedures
• Maximize revenue through yield management and inventory control systems
• Help develope annual budgets
• Utilize budgets to help team members understand financial budgets
• Oversee all accounting functions including A/R accounts, accounts payable, petty cash, payroll, and ordering procedures
• Develope and communicate selling straetgies using reports and forecasting tools
  
  

Sales And Marketing

• Continue to solicit new business for the hotel
• Monitor group blocks and direct bill process
• Networking during breakfast and social hours to assist sales in uncovering new business
• Ensure all associate understand selling procedures
• Stay current on local market conditions
• Maintain repport with competitor hotels
• Manage sales department
• Review period end reports
• Attend community relation meetings
  
  

Operations

• Perform hands on duties to perform guest relations
• Provide a safe working environment
• Responsible for accident prevention programs
• Cover shifts in all departments as needed
• Audit to ensure guest rooms, public spaces, etc meet cleanliness standards
• Coordinate preentative maintenance programs so that guest satisifaction goals are met
• Emsure cross training of associates
• Must be willing to particiapte in service / hospitality training and education
• Management leadership and development in all areas of the hotel
  
  

Administrative

• Property hiring and training
• Interview and select potential new hires
• Promote both guarantee of fair treatment and open door policies
• Use constructive coaching and counseling practices when addressing assoiates concerns
• Maintain current license and permits as described by local, state, and federal agencies
• have working knowledge of all corporate brand manuals
• Scheduling of management team includes working evenings, holidays, and weekends
• Pursue any additional development
• Carry out all reasonable request that you are capable of performing
• With input from team, and superviors conduct annual reviews
  
  

Additonal Responsibilities

• Any other duties assigned by supervior