The Hilton Garden Inn PGA Village is looking for its next key team player.
What you will be doing:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities
- Handle guest requests and resolve any issues or complaints promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus
- Strong organizational and time management abilities
- Knowledge of hotel management systems and phone systems
- Ability to handle cash transactions accurately
- Friendly and outgoing personality with a passion for providing exceptional guest service
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person