Excellent communication skills that will make our guests feel welcomed at our hotel.
Frequently standing up behind the desk and front office area
Remain stationary for extended periods of time
Handling computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Spanish is not required but recommended
Detailed Duties and Responsibilities:
STAYBRIDGE SUITES HOTEL OCONOMOWOC, WI
Are you looking for a fast-paced position in the wonderful world of hospitality? Do you have a can do attitude and enjoy making people feel welcomed? If so, we have the position and perks that you're looking for!
Staybridge Suites Oconomowoc is a family owned hotel looking to add a front desk manager! Apply now to join our wonderful SBS Oconomowoc family!
- POSITION TITLE: Front Office Supervisor/ Front Desk Supervisor/ FOS REPORTS TO: General manager
POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. This position is scheduled for front desk shifts.
- Review daily front office work and activity reports generated by Night Audit.
- FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel.
- EXPERIENCE: Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
- Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Also is able to work front desk shifts and assist front desk agents.
- Enforces all cash-handling, check-cashing, and credit policies.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Receives information from the previous shift and passes on pertinent details to the oncoming shift.
Applicants must have held a steady job in the past and must have some type of customer service experience to be considered.
JOB REQUIREMENTS:
- High School diploma or equivalent,
Must speak fluent English.
Friendly and hospitality focused
Attention to detail
Great communication skills
Required to work weekends and/or holidays.
THIS JOB REQUIRES THE ABILITY TO PERFORM THE FOLLOWING:
Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Promote team work and quality service through daily communications and coordination with other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Keep a clean working environment and lobby area.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person