Housekeeping Manager

SUMMARY/OBJECTIVE: The Housekeeping Manager is the key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Supervisor must impact all elements of the department from standards of cleanliness and associates morale to budgetary goals and inter-departmental relations.

ESSENTIAL RESPONSIBILITIES:

• Responsible for cleanliness of rooms and guest public areas.
• Ensure all equipment is working properly (i.e., laundry dryers, washers, etc.) and ensure all issues are being reported in Guestware.
• Ensure that assigned areas are properly cleaned daily.
• Work closely with and gain a working knowledge of Front Office, and Engineering Departments.
• Consistently inspect assigned areas and turn in inspection reports.
• Ensure that all reports are prepared completely and promptly.
• Track and begin disciplinary action for staff not following the policies and guidelines set out in the Harrell Hospitality Associate Handbook.
• Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
• Ensure that Associate Handbook is available and followed at all times.
• Ensure that proper key controls are in effect.
• Keep purchasing log book up to date and only purchase approved items. Purchase Order/Receiving Log should be accurately maintained.
• Control overtime through proper scheduling and immediate response to problems.
• Ensure that all associates are hygienically clean with clean, complete uniforms.
• Review out of order rooms daily.
• Provide up-to-date job descriptions for all associates.
• Immediate response to all Guest problems and correspondence.
• Ensure that “Lost and Found” articles are delivered to the Front Office immediately.
• Work closely with Engineering Department to ensure that the rooms and equipment preventive maintenance procedures are in effect and consistently carried out.

TO DO THIS KIND OF WORK, YOU MUST HAVE THE ABILITY TO:

• Primary operation of the Housekeeping Department on a day-to-day basis.
• Working with the Director of Rooms and/or Housekeeping Manager to be proficient in the administrative operation of applicable departments of responsibility, and, for other special projects as may be requested.
• Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance program for such machines. Responsible for training all associates on proper usage and handling of cleaning equipment and chemicals.

• Identify and receive agreement on how to maintain various methods and/or processes to achieve constructive communications:

• Weekly RAP sessions with the Director of Rooms or Housekeeping Manager.
• Regularly scheduled Supervisors meetings.
• Productive and interesting monthly department meetings.
• Preparation, approval by Director of Rooms and posting of weekly schedule by end of day weekly on Wednesday.

• Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved.

• Daily inspections and documentation of 10 rooms.
• Thorough Supervisor/Housekeeper training and review process.
• Knowledge and use of Guestware for:

• Work orders.
• Incident calls.

• Establish and maintain a daily "Morning Meeting" to greet and update the staff and to inspect uniform cleanliness and compliance.
• Identify and use an approved system for requested time off and vacation requests.
• Ensure that coaching and counseling forms are completed on a timely and consistent basis.
• Participation in monthly inventories.
• Assist in the interviewing, hiring and training of all new associates.

• Develop knowledge about frequent guests and their special requests and needs.
• Be knowledgeable about proper etiquette and protocols.
• Strive to represent Marriott in the most positive, professional and courteous manner at all times.

• Work as a team player.
• Attend department and company meetings as scheduled.
• Check out with immediate supervisor before leaving the work area.

BEHAVIORAL EXPECTATIONS:

• Supportive of the hotels goals.
• Team Player, supportive of all colleagues.
• Mutual respect and cooperation with all colleagues.
• Client and/or guest focused and service minded in all dealings with guests.
• Can meet needs of guests’ satisfaction within company guidelines.

• Speak clearly and listen carefully in the English language.
• Use personal judgment and specialized knowledge to give information to people.
• Protects guest safety and belongings while respecting our guests’ privacy.
• Communicate well with diverse group of individuals.
• Self-starter, willing to accept instruction.
• Report to work complying with all appearance standards.
• Adhere to break and meal schedules.
• Be aware of work schedule and report to work on time.
• Be completely familiar with all emergency plans/procedures and the fire system. Be able to act upon them.
• Be familiar with all emergency plans and be able to act upon them.
• Follow associate break and meal schedule.
• Follow safety procedures and policies to ensure a safe working environment.
• Follow all Harrell Hospitality Group CA, Inc., policies and procedures.
• Follow all Harrell Hospitality Group CA, Inc., Associate Handbook policies.
• Follow safety procedures and policies to ensure a safe working environment.
• Report any unusual occurrences immediately to a member of management.
• Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.

PHYSICAL DEMANDS:

• Ability to sit, stand and walk throughout duration of shift.
• Lift and push up to 50 pounds with frequent lifting and/or carrying of objects up to 25 pounds.
• Talking, Hearing, Reaching, Balancing and Stooping.

ENVIRONMENTAL FACTORS:

• Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.

• Extremes of Heat Plus Temperature Changes:

• Extremes of Heat: Temperature sufficiently high to cause marked bodily discomfort unless the worker is provided with exceptional protections.
• Temperature Changes: Variations in temperature which are sufficiently market and abrupt to cause noticeable bodily reactions.
• Wet and Humid: Wet: Contact with water or other liquids. Humid: Atmospheric condition with moisture content sufficiently high to cause marked bodily discomfort.
• Hazards: Situation in which the individual is exposed to the definite risk of bodily injury.

MATH SKILLS: Requires mathematical development sufficient to be able to add and subtract all units of measure.

LANGUAGE SKILLS: Must have developed English language skills to the point to be able to:

• Print simple sentences and speak simple sentences.
• Read and understand instructions, safety rules, etc.
• Write reports within proper format, punctuation, spelling and grammar, using all parts of speech.
• Speak with poise, voice control and confidence using correct English, and well-modulated voice.
• Listen and understand instruction and/or questions.

RELATIONSHIPS TO DATA, PEOPLE AND THINGS:

· Data: Compiling, gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.

· People: Speaking – Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants.

· Things: Operating – Controlling: Starting, stopping, controlling and adjusting in the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

SPECIFIC VOCATIONAL/EDUCATIONAL PREPARATION:

· High school diploma preferred, but not necessary.

· Combination of vocational education, apprentice training, in-house training, on-the-job training, or essential experience in less responsible jobs which lead to higher job or serving in other jobs for a period of time of short demonstration to 30 days or more.

REQUIRED LICENSES/CERTIFICATIONS:

· None

OTHER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change of be assigned at any time with or without notice.

NOTICE: The hotel business functions seven day a week, 24 hours a day. All associates must realize this fact and be aware, that at any time, it may be necessary to move an associate from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Job Type: Full-time

Pay: $69,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Buellton, CA 93427 (Preferred)

Ability to Relocate:

• Buellton, CA 93427: Relocate before starting work (Preferred)

Work Location: In person