Housing Navigator/Case Manager - Orange County

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Housing Navigator is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing their housing.

WHERE YOU’LL WORK

This position is hybrid. Work from home and service members in person. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

WHAT YOU’LL DO

• Researches, establishes, and maintains a list of available housing opportunities in the region
• Develops relationships with and becomes knowledgeable about local community resources including transitional housing, shelters, and permanent housing
• Develops individualized housing plan and communicates the plan and housing opportunities to the member to ensure effective service and that any placements are consistent with the members overall care plan
• Assists members with their housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications
• Assist members in understanding tenant rights and responsibilities
• Assist member's with talking to their landlord by being a mediator if there is a disagreement or concern
• Conducts follow-up meetings with members after housing placement to assist with any issues that may have arisen
• Maintains accurate documentation of service objectives, outcomes, and other member related information in the appropriate data systems
• Participates in collaborative team meetings to provide input, support, and brainstorm solutions to common areas of concern and develop best practices
• Understands and abides by all departmental and companywide policies and procedures
• Complies with all safety and injury prevention policies and regulations
• Utilize the HMIS: Homeless Management Information System to add members into housing portal
• Assist members in completing CES assessments, whether completing it with them on HMIS or directing them to a CES Access point where they can get the assistance to complete the CES assessment
• Assist member with in-person assessments or housing tenancy
• Performs other duties as assigned or required

WHO YOU ARE

• Fluent in English (written and verbal)
  
• Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs
• Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner
• Ability to identify problems and use logic and related information to develop and implement solutions
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

WHAT YOU’LL NEED

• 1-2 years experience in healthcare, social work, public health, physiology, or another related field OR associate’s degree in healthcare
• 1-2 years relevant experience in social work, case management, or working with unhoused and unsheltered individuals/families and veterans’ programs
• Current and valid Driver’s License and proof of auto insurance
• Distraction-free home workspace with a secure internet connection

NICE TO HAVES

• Bilingual in Spanish
• Experience working with HMIS
• Experience in a social service setting with working knowledge of case management systems and planning techniques

WHAT YOU’LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability

• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.