We’re seeking enthusiastic, customer-focused individuals to join our growing support team. Whether you're helping someone troubleshoot an issue, guiding them through a process, or answering questions about a product or service, your role is essential in delivering a seamless customer experience. If you have a passion for sales and customer service, we want to hear from you!
Duties
- Respond to inbound calls from customers in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers with their needs.
- Utilize negotiation skills to address customer concerns and resolve issues effectively.
- Engage in warm calling to follow up on previous interactions and enhance customer relationships.
- Document all customer interactions in Salesforce or other CRM systems for record-keeping purposes.
- Collaborate with team members to identify sales opportunities and promote additional products or services.
- Maintain a thorough understanding of company offerings to provide informed recommendations.
- Participate in training sessions to improve product knowledge and sales techniques.
Requirements
- Previous experience in customer service or telemarketing is preferred.
- Strong negotiation skills with a proven track record in sales or inside sales roles.
- Familiarity with Salesforce or similar CRM software is advantageous.
- Excellent verbal communication skills with the ability to engage effectively with customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to learn new skills related to technical sales.
Join us as an Inbound Call Center Representative and contribute to our mission of delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $20.59 - $24.59 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person