We’re hiring a friendly, detail-oriented Inbound Call Center Assistant to join our customer service team. In this role, you'll be responsible for responding to incoming customer inquiries by phone, email, or chat, ensuring every caller feels heard, helped, and valued. Whether you’re an experienced call center professional or someone looking to grow your skills in a dynamic support environment, we provide the tools, training, and support to help you succeed.
Duties
- Respond promptly to inbound calls from customers, providing accurate information and assistance.
- Utilize effective phone etiquette to communicate clearly and professionally with clients.
- Perform data entry tasks accurately while managing multiple inquiries simultaneously.
- Assist customers with account-related questions, product information, and service issues.
- Handle cash transactions when necessary, ensuring accuracy in cash handling procedures.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Provide support in multiple languages as needed to accommodate diverse clientele.
Experience
- Previous experience in client services or customer service roles is preferred.
- Proficiency in data entry and familiarity with computerized systems is essential.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment
- Strong phone etiquette and communication skills are crucial for success in this position.
- Ability to handle cash transactions effectively is a plus.
Join our team as an Inbound Call Center Representative and contribute to delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $20.02 - $24.11 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person