Job details
Employment Type:
Full-Time
Location:
Nashua, New Hampshire, United States of America
Job Category:
Field Operations
Job Number:
WD30245562
Job Description
THIS POSITION WILL BE ONSITE AT THE NASHUA, NH BRANCH
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
-
Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
Position Summary:
Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and have the ability to multi-task with attention to detail.
What you will do:
- Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
- Perform welcome calls to each customer within 48 hours of job booking.
- Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
- Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
- Track and verify on-time delivery off all materials needed to complete installations.
- Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
- Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
- Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
- Facilitate the closing of each installation job either directly or through follow up with various other departments.
How you will do it:
- Communicate with customers, both internal and external, via telephone, email, or internal program
- Work with Sales and National Account teams on any installation concerns.
- Work with installers, sub-contractors, install manager and material handlers.
- Build cooperative relationships with team members from all associated departments.
What we look for:
Required
- High School Degree or equivalent
- At least 3 years of customer service, dispatch and service scheduling experience.
- Strong communication and organizational skills
Preferred
- Knowledgeable in Microsoft (Especially Outlook and Excel)
- Excellent written and verbal communication skills
- Ability to handle several tasks simultaneously
- Ability to work in a fast paced, team-oriented environment