Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. You will assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Conduct telemarketing outreach to potential clients to promote our services.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members to improve processes and enhance service delivery.
Skills
MUST HAVE AN NJ PRODUCERS LICENSE AND AGENCY EXPERIENCE
- Proven experience in customer service or related fields.
- Strong analytical skills to assess customer needs effectively.
- Experience in outside sales or telemarketing is a plus.
- Knowledge of benefits administration and insurance sales is advantageous.
- Bilingual or multilingual abilities are highly desirable, enhancing communication with diverse customers.
- Familiarity with HIPAA regulations is beneficial for handling sensitive information.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Join us in providing outstanding service to our customers while developing your career in a supportive environment!
Job Type: Part-time
Pay: $23.03 - $40.00 per hour
Expected hours: 20 – 25 per week
Work Location: Hybrid remote in Eatontown, NJ 07724