Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers.
Our Story
Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.
About the Role
As the Lead of our Customer Experience team at Campfire, you will oversee and elevate our ERP implementation process, ensuring our customers have a seamless transition to our platform. You’ll not only handle complex implementations yourself but also mentor and guide other team members, set best practices, and work closely with cross-functional partners to continuously improve our product and customer experience. This role is ideal for someone with strong accounting expertise, technical aptitude, and leadership skills who thrives in a fast-paced, customer-focused environment.
Key Responsibilities
Leadership & Strategy
Serve as the senior point of escalation for implementation projects, ensuring timely and high-quality delivery.
Mentor and guide implementation specialists, providing feedback, coaching, and development opportunities.
Own and refine implementation frameworks, documentation, and best practices to drive team efficiency and consistency.
Partner with leadership to set goals, track metrics, and identify opportunities for improving adoption and customer outcomes.
Client Implementation & Delivery
Lead complex and high-value Campfire implementations from kickoff to full go-live.
Manage and oversee data migration from legacy accounting systems based on client requirements.
Act as a subject matter expert in accounting workflows, providing tailored training to ensure customer proficiency.
Serve as the primary contact for strategic or high-priority accounts during implementation.
Cross-Functional Collaboration
Partner closely with Product and Engineering to share customer feedback, prioritize feature requests, and address bugs.
Contribute to the product roadmap by translating customer needs into actionable insights.
Experience & Qualifications
4+ years of experience in accounting audit, accounting, or finance, with at least 1–2 years in an implementation, solutions, or customer-facing leadership role.
Strong preference for candidates with experience in in-house or public accounting roles.
Bonus: At least 1 year of ERP implementation experience (QuickBooks, Xero, Sage Intacct, NetSuite).
Strong technical aptitude and ability to learn/configure new software quickly.
Intermediate-level Microsoft Excel/Google Sheets skills.
Bachelor’s degree or equivalent experience in a relevant field.
Personal Attributes
Highly proactive, adaptable, and able to lead in a fast-paced environment.
Strong attention to detail with the ability to manage multiple priorities under tight deadlines.
Excellent communication and interpersonal skills, with a talent for influencing and building relationships.
Problem-solving mindset with a knack for translating customer needs into practical, scalable solutions.
Passion for continuous learning and improvement, for yourself and your team.