Library Specialist Temporary - Reference Services

Description

Are you someone who is ready to make a difference within their local community? If so, the City of Flagstaff is seeking two qualified Library Specialist Temps in Reference Services to join our team!

Join the Flagstaff Public Library team in this part-time role and help patrons discover information, use technology, and connect with library resources. You will provide excellent customer service at the Information Desk, answer reference questions, and assist people from all walks of life with their technology and information needs in a welcoming, supportive environment. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve.

Note: One role will be an 8 hour a week position, and the second will be a 10 hour a week position.

Examples of the Work Performed

• Provides excellent customer service to both internal and external customers.
• Tracks and reports statistics for program area.
• Performs related duties, as assigned.

• Provides excellent customer service at a main service point within the library (the Information desk).
• Assists patrons with computers and research (in person and on the phone), handles customer service/complaints/comments, interprets policies in order to answer patron questions, handles emergencies and difficult situations (people and facilities), and maintains and distributes community information.
• Selects and deselects materials by assessing library's needs and ordering appropriate materials.
• Performs Reader’s Advisory services.
• Plans, develops, and prepares adult programming (may include off site programming) including scheduling venue, preparing appropriate content, and leading the program or booking and vetting the presenter, creating flyers or other promotional items, purchasing appropriate materials, and hosting programs.
• Places holds and finds materials for patrons.
• Assesses and markets library programs and services in order to provide the most relevant and needed services to the public.
• Helps staff with grant planning and assists with writing and implementation when needed.
• Assists patrons with use of the library online catalog (OPAC), online subscription databases and other electronic resources, the Internet, printing, and general computer use issues.
• May handle or assist with Interlibrary Loan or Books by Mail requests, as needed.

Qualifications

• Associates degree or two years of college level coursework.
• Two years of experience working in a public library including one year working with computers and on-line resources, including library circulation software.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

• Bachelor's Degree or higher in a related field.
• Three years of progressively responsible employment in the library field.
• Knowledge of the local community and its resources.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.
• Experience planning, developing, and preparing library programming (Reference, Youth Services, and EFCL only).
• Experience talking about library services to groups (Reference, Youth Services, and EFCL only).
• Basic knowledge of and experience with collection development/maintenance.

• Regular attendance is an essential function of this job to ensure continuity.
• Must possess, or obtain upon employment, a valid Arizona driver's license.
• Basic understanding of communication and customer service principles. Demonstrates competent written and verbal communication.

Supplemental Information