Manager, Utility Transitions and Support

POSITION: Manager, Utility Transitions & Support (Full Time, Exempt)

REPORTS TO: Director, Utility Operations

COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $60,000-$68,000. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, and parental leave.

SUMMARY The Manager, Utility Transitions & Support (“Manager”) is responsible for the management and oversight of the utility transitions process for all new communities that are transitioning onto the utility billing platform, ClearCharge. The Manager will be required to coordinate with internal and external parties to ensure success. To successfully manage these responsibilities, the Manager must have technical expertise in all facets of utility invoice processing and have a strong working knowledge of utility management operations and processes. Furthermore, the Manager must have strong communication and leadership skills to effectively coordinate with clients, outgoing providers, internal operations team members, utility providers and others involved in the process.

RESPONSIBILITIES (Including but not limited to)

• Successfully managing the transition and on-boarding process of communities transitioning to Cardinal Group’s utility billing platform, ClearCharge.
• Gathering information required to effectively transition a community, including billing reports, community information, account and service locations, meter and AMR reports, meter read reports, copies of recent bills, or other data required for implementation.
• Collaborate with third parties to ensure all data is received, audited and uploaded appropriately into Cardinal Group’s utility billing platform.
• New utility vendor setup in one or several systems involved in the utility operations
• Working directly with the Cardinal Group transitions team to support new ownership changes and the establishment of services for communities transitioning to Cardinal Group.
• Assisting in the conversion of utility accounts for new development communities, including the transfer of account ownership from development control to ownership entity control.
• Establishment of new utility accounts with utility providers, including ebill setup and the creation of new credentials.
• Contacting and communicating with utility providers directly for any needs related to the implementations and transitions.
• Managing the missing bills process.
• Following up with utility providers directly on any past due notices or other alerts.
• Assisting with electronic payments to utility providers.
• Assisting the Utility Billing Operations team in pulling monthly bills, as needed.
• Assisting with the establishment of new profiles and recurring submission of data to EnergyStar
• Assist with establishing and documenting SOPs, workflows, training, and success metrics necessary to operate Cardinal Group’s utility billing platform at scale.
• Other tasks, as assigned by the Director.

QUALIFICATIONS

• Bachelor's degree preferred.
• 5-7 years' experience in utility billing operations.
• YARDI, Entrata, RealPage experience preferred.
• Excellent leadership skills and the ability to manage the full utility platform.
• Strong knowledge of the real estate and property management industry, especially with regards to utility management, current providers in the space, and the operational impact of utility billing and utility management.
• Strong working knowledge of property management accounting software, including the ability to set up new communities and accommodate client requests.
• Strong working knowledge of Microsoft Word, Excel and Google Suite.
• Ability to read, analyze, articulate and compile utility data reports.
• Excellent interpersonal skills and willingness to assist with additional tasks, including improving the company's utility billing and management platforms.
• Excellent time management and business correspondence skills.
• Ability to work as a team player and respect those you work with.
• Ability to embrace change and new ideas.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.