Job Summary: (Check-in/Check-out functions may be separate or combined as center needs dictate.)
The Medical Front Office Clerk is The Center’s first and last contact with the patient. Individual sets the tone for the patient experience upon arrival and for the future acceptance of the Center. Duties include but are not limited to monitoring the patient schedule, performing routine medical office duties, and maintaining safe and efficient patient flow. Must be able to communicate well with patients, their family members and members of the staff. Must be able to request confidential information from the patient tactfully and be able to handle it discreetly. May be assigned to satellite locations and/or other job assignments within the Patient Services department as needed. Must demonstrate a sincere dedication and loyalty to the mission, vision, and core values of BRMC.
Essential Job Duties and Functions:
- Sit at front desk and/or check-out for up to 3 hours without a break.
- Check in/out patients in a timely fashion.
- Schedule appointments and follow-up appointments based on center/provider protocols. Print payment receipts and medication lists.
- Determine patient’s payment responsibility and collect fees.
- Work closely with appointments team members for appropriate scheduling of patients assigned to the team.
- Update and verify insurance information in the electronic health record system using Emdeon and other online resources.
- Communicate with clarity and courtesy on telephone, in person and in written communications.
- Operate computer database using two patient identifiers, to check in/out patients, register patients, record payments, look-up and update patient accounts, empanel patients, and other computer operations as necessary.
- Answer telephone, assess caller need, take messages, and/or promptly transfer to appropriate staff.
- Work closely with triage nurse to meet patient needs.
- Play an active role in the training of new employees who are members of the particular call team and the patient services team in general.
- Performs other duties as assigned.