Company Description
Just east of the Pacific and slightly north of Expectation.
Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
Job Description
The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.
Laundry and Towel Management:
- Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
- Stock and store towels appropriately in locker bays, showers, and sink areas.
- Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
Shoe and Equipment Care:
- Clean and polish both street and golf shoes at members’ or guests’ requests.
- Check and replace golf spikes at members’ or guests’ requests.
Maintain Wet Areas:
- Ensure wet areas are fully stocked and checked several times a day.
- Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
Food and Beverage Service:
- Understand the Silverware POS system and Food and Beverage menus.
- Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
- Possess knowledge of alcohol and understand drink and bar service standards.
- Maintain a neat and clean workstation/bar area.
Inventory Management:
- Maintain an adequate inventory of all supplies.
- Assist in locker access and issue special request supplies to members as needed.
- Report any shortage of locker room supplies to the supervisor.
- Order supplies as needed, ensuring timely replenishment.
Member Engagement:
- Make every effort to learn members’ names, interests, etc., to provide personalized service.
- Accommodate all member/guest needs/requests promptly and courteously.
Consistent Standards:
- Maintain the same high standards for both Men’s and Ladies areas.
Event Support:
- Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
- Represent the Club with Professionalism: Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
Professional Appearance:
- Maintain a congenial appearance to positively represent the Club.
- Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
Adhere to Safety Regulations:
- Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
Enhanced Communication:
- Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
Proactive Problem-Solving:
- Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
Feedback Implementation:
- Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
Training and Development:
- Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
Miscellaneous Duties:
- Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.
Qualifications
Valid Driver’s License:
- Required for potential errands or transportation tasks.
Flexible Work Schedule:
- Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
Customer Service Excellence:
- Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
Positive Attitude:
- Maintain a positive, enthusiastic, and accommodating attitude at all times.
Member Familiarity:
- Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
Effective Communication:
- Must be able to communicate effectively with members, guests, and employees.
- Proficiency in the English language is essential for clear communication.
- Multilingual abilities are a plus to cater to a diverse membership base.
- Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
Attention to Detail:
- Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
Team Collaboration:
- Ability to work well in a team environment, supporting and cooperating with colleagues and management.
Knowledge of Safety Protocols:
- Understanding and compliance with safety protocols and procedures.
Previous Experience:
- Previous experience in a similar role within a luxury club or hospitality environment is preferred.
Training and Certification:
- Certification in hospitality or customer service training programs can be advantageous.
Technology Proficiency:
- Basic proficiency in using POS systems, inventory management software, and other relevant technology.
Certification:
- Possession of a valid alcohol service certification (e.g., RBS, ServSafe)
- Food Handlers Card required to ensure compliance with health and safety standards.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/