SERVPRO® Team Bisig is seeking an experienced and motivated Mitigation Crew Chief to lead field crews in emergency mitigation projects including water, fire, mold, and storm damage restoration. As a working team leader, you will oversee job sites, manage crew members, ensure quality work, and maintain strong communication with customers and supervisors.
Key Responsibilities:
-
Lead and supervise mitigation technicians on job sites
-
Communicate job scope and expectations to crew and customers
-
Perform and oversee water extraction, demolition, drying setup, and cleaning tasks
-
Take accurate moisture readings and monitor drying progress
-
Document job progress using SERVPRO® systems and software
-
Ensure adherence to safety guidelines and SERVPRO® standards
-
Coordinate equipment and materials needed for job completion
-
Resolve customer concerns professionally and escalate when necessary
-
Train and mentor crew members for skill and performance improvement
-
Provide daily updates to the Production Manager
Qualifications:
-
High school diploma or equivalent (college or trade school preferred)
-
3+ year experience in restoration or construction, with leadership experience preferred
-
IICRC Certification in Water Restoration (WRT) preferred; required within 90 days of hire
-
Valid driver’s license with clean driving record
-
Ability to lift 50+ lbs and work in physically demanding environments
-
Strong verbal and written communication skills
-
Comfortable using mobile apps and job tracking software
-
Available for on-call shifts and emergency response as needed
-
Professional demeanor and strong customer service skills