Overview
We are seeking a highly skilled Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will be responsible for providing exceptional hospitality and ensuring a seamless experience throughout their stay. The ideal candidate will be knowledgeable in hotel operations, possess excellent communication skills, and be proficient in multiple languages.
Duties
- Greet and check-in guests, ensuring a warm welcome and efficient check-in process.
- Respond to guest inquiries and resolve any issues promptly and professionally.
- Manage front desk operations, including handling phone calls and answering guest queries.
- Utilize hotel management software and phone systems to update guest information and handle billing.
- Conduct night audits, ensuring accurate reporting and ensuring the front desk area is secure.
- Maintain a high level of customer service, demonstrating empathy and understanding in all interactions.
- Provide assistance to other departments, such as housekeeping and maintenance, as needed.
- Keep the front desk area clean, organized, and well-stocked with necessary supplies.
Qualifications
- High school diploma or equivalent required.
- Prior experience in a hotel or hospitality environment is preferred.
- Proficiency in a second language is an asset, with multilingual skills being highly desirable.
- Excellent customer service skills and a friendly demeanor.
- Ability to work effectively in a fast-paced environment.
- Basic knowledge of hotel operations and management practices.
- Familiarity with phone systems and hotel management software.
- Physical stamina to stand for long periods and lift up to 25 pounds.
Skills
- Multilingual skills, with a strong emphasis on hotel hospitality.
- Excellent phone etiquette and communication skills.
- Experience working in a hotel environment, with a focus on front desk operations.
- Knowledge of hotel management practices and software.
- Strong customer service skills and a passion for providing exceptional guest experiences.
- Proficiency in using phone systems and other technology.
- Ability to work effectively in a team environment and adapt to changing situations.
- Bilingual or multilingual skills, with the ability to communicate effectively with guests from diverse backgrounds.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Night shift
Ability to Commute:
- Little Rock, AR 72206 (Required)
Ability to Relocate:
- Little Rock, AR 72206: Relocate before starting work (Required)
Work Location: In person