Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is crucial in creating a welcoming atmosphere and maintaining the high standards of our hospitality services.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain a clean and organized front desk area to enhance guest experience.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally, striving for resolution.
- Collaborate with other hotel departments to ensure seamless service delivery.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management software and phone systems is advantageous.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong understanding of hospitality management principles is beneficial.
- Excellent phone etiquette and interpersonal skills are essential for effective guest interactions.
- A commitment to providing outstanding customer service in a fast-paced environment.
Job Types: Part-time, Temporary, Seasonal
Pay: $15.00 - $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person