Position Type: Full-time, REMOTE 4PM-12AM M-F
Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role demands a working knowledge of customer service practices while exhibiting a flexible mindset and making excellence the standard.
Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):
- Actively listening to what clients wish to convey and responding with excellence.
- Responding to inbound telephone inquiries.
- Maintaining customer records by updating account information using data entry software.
- Processing orders, donations, and miscellaneous requests in system.
- Praying with individuals.
- Participating in training and team meetings both remotely and occasionally in office.
- Staying up to date with products and resources offered by the ministry.
- Attending coaching sessions and team building activities as requested.
- Clear and accurate communication with various individuals/positions through written and spoken means, with understanding.
Necessary Skills:
- Proficient in utilizing Microsoft Office software (required).
- DATA entry skills.
Competencies:
- Balances team and individual responsibilities.
- Gives and welcomes feedback.
- Actively contributes to building and maintaining group goals and cohesiveness.
- Remains professional and courteous with customers always.
- Possesses knowledge of relevant computer applications.
- Ability to work independently and with others in a fast-paced environment.
Physical Environment:
- Requires team member to be able to work 4pm-12am nightly in a quiet professional setting.
- Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)