About Us:
Are you ready to be a part of something truly extraordinary? We're a dedicated team changing lives one hearing solution at a time. Our mission? To improve the hearing health and overall well-being of our patients through a blend of personalized services and cutting-edge technology.
About The Role:
We're on the hunt for a Patient Care Coordinator who's more than just a team member - we want a passionate, caring individual who will champion exceptional customer service and elevate the patient experience. As the Patient Care Coordinator, your mission will be to ensure our patients feel like family. Expect to answer phone calls, manage appointments, and make sure every patient receives a level of care that makes them smile. You'll be the friendly face and the organizational wizard behind our practice.
Responsibilities:
- Answering phone calls and scheduling appointments: Your voice will be the first thing our patients hear, and your scheduling skills will keep our practice running smoothly.
- Handling patient concerns and inquiries in a timely and professional manner: A caring ear and a quick response can turn concerns into smiles.
- Administrative duties that are anything but ordinary: You'll be documenting patient information into electronic medical records, transcribing chart notes, collecting payments, ordering and stocking clinic supplies, and more - all in a day's work.
- Maintaining a clean and organized clinic environment: You're the conductor of cleanliness and order.
- Overseeing personnel and office tasks, juggling priorities and maximizing productivity.
- Communicating with insurance companies to verify patient benefits: You'll be the champion in ensuring our patients get the most from their benefits.
- Working as an individual dynamo and as part of an all-star team to meet clinic goals.
Qualifications:
- 3+ years of experience in customer service, with a preference for those who have conquered the healthcare battlefield.
- The ability to multitask and thrive independently in a fast-paced clinic environment.
- A willingness to learn and embrace new technology - our practice is always evolving, and so should you.
- Excellent spoken and written communication skills: Your words will become the soundtrack of our patient's success stories.
- Proficiency in the use of computers and electronic medical records systems.
- Strong organizational skills and an eagle eye for detail.
- The uncanny ability to build rapport with patients and provide jaw-dropping customer service.
- A high school diploma or equivalent: The first step on your journey to excellence.
If you're yearning for an opportunity to work in a supportive, vibrant environment where you can hone your skills and make a profound impact on the lives of our incredible patients, we implore you to apply for our Patient Care Coordinator position.
Schedule:
- 8-hour shift.
- Monday to Friday: Your weekends are all yours!
Work Setting:
- In-person: Your welcoming smile will be at the heart of our clinic.
If you're ready to be a vital part of our incredible team and to play a leading role in the patient success stories we create every day, please apply for the Patient Care Coordinator position.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
Work Location: In person