Entry-Level | Customer Experience | Sales-Oriented Growth Opportunity
Are you a "people-person" who thrives in fast-paced environments and loves creating memorable experiences? Do you want to build skills in customer service, sales, and business-to-consumer (B2C) communication that can serve as the foundation for a future career in sales, marketing, or client relations? If so, this role may be a perfect fit!
A day in the life of a Patient Coordinator
As a Patient Coordinator, you are the face of our practice and the first opportunity to “WOW” each and every patient. You are the person who sets the tone whether it be in person, on the phone, or online by delivering warm, professional, and personalized care and service.
This isn’t just a front desk or receptionist role. Patient Coordinators play a strategic role in the flow of the entire clinic. You will work closely with both our Clinical and Billing teams, learning how decisions at the front impact the patient journey and success from start to finish.
- Deliver an unexpected experience: Welcome and engage patients in a way that builds trust and lasting relationships.
- Manage patient flow with strategy: Coordinate and strategize scheduling to optimize clinic operations.
- Educate and guide: Help patients understand their insurance benefits, and answer questions from what to expect to potential costs.
- Handle payments with professionalism: Confidently discuss insurance benefits with patient responsibilities, collect payments, and guide patients through options.
- Be the voice of the practice: Manage phone and virtual communications with excellent etiquette and problem-solving skills.
- Grow your skills: Gain exposure to the medical side of dermatology by rotating through clinical support tasks.
ABOUT US
Before you submit your resume, read through the description below to learn more about how we are as Northstar Dermatology, determine if we are the type of practice you are looking to join, and to see if you are compatible with our vision.
WHAT WE DO
We know skin matters – not just for all of its physiologic qualities, but for the identity and confidence it imbues us. After all, our skin is how the world sees us. As the leading Dermatology practice in North Texas, we are your home for all things skin. We heal people, we restore confidence, and we empower our patients with knowledge of prevention. We practice up-to-date medicine that is grounded in evidence, in an environment free of industry or social influence. You won’t walk into a lobby filled with cosmetic marketing posters or be swayed to buy products you don’t need. We prescribe treatments tailored to you with cost, time, and your lifestyle in mind.
WHAT OUR PATIENTS CAN EXPECT
Your experience at Northstar Dermatology is going to be totally unexpected in the best possible way. An office that is surprisingly efficient in everything we do, a compassionate team who lives by our values of integrity and accountability, and total transparency in our practice. Our goal is to change the way healthcare is delivered – to be different. The world is changing and we’re adapting with it. Convenience matters. Simplicity in communication matters. Accessibility matters. We are constantly innovating, seeking to reinvent, and working to be better to accommodate our patients’ ever-evolving needs.
OUR VALUES
Our core values are the foundation of everything we do at Northstar Dermatology. Every member of our team not only believes in our core values, but lives them.
1. Be even better: Make large strides through small steps. The key to success is consistent action. Don’t be afraid to reimagine life and to transform. Embrace relentless self-cultivation and continuous education.
2. Act intentionally: Every action should be performed deliberately and with intention. Eliminate unnecessary steps, simplify processes, delegate duties that may be done better by others, and batch your time. In summary, work smarter and not harder.
3. 100 % Authentic: We work to promote open, honest conversation in a professional tone and judgment free environment. Our staff, patients, and family all deserve the respect of an explanation.
4. Right & Good: Do the right thing and make good on your word. Integrity implies doing the right thing when no one is looking, whatever the consequences. Own your intentions, your words, and your deeds. Be accountable; make a promise and follow through.
OUR TEAM
Simply put - everyone on our team is a rockstar. We are honored and proud to have doctors that come from the top programs in the country such as Harvard Medical School and UT Southwestern. All of our providers are incredibly smart, but more importantly, they are genuinely great people to work with. We also proudly recognize that our staff is the reason for our growth and success! Our medical assistants, patient coordinators, and billing department are made up of hard working, resilient, innovative people who strive to make our practice better each day. Complacency is not in our blood. We’re always challenging ourselves and challenging each other to offer the best care and to create an unexpectedly positive experience for our patients.
We also recognize the capabilities of our team members and we like to put their talents and skills to use. At Northstar Dermatology, you aren’t “just a receptionist” or “just a medical assistant,” and we’ll never treat you as such. We believe our employees feel more fulfilled in their job roles when they are challenged and provided the opportunity to make a real difference. This means you will be expected to do more, and think on a higher level than “just a receptionist” or “just a medical assistant.” Additionally, we know that our employees are the best source of feedback to determine what is working well in our day, and what needs improvement. As mentioned in our core values above, our employees are expected to strive to “Be Better” and to be “Efficient”, and everyone is required to provide feedback on how we can improve existing processes or offer better care.
NEXT STEPS
Well, what do you think? Do you still think this is the company for you? Do you feel aligned with our values? Do you see yourself meeting the expectations set for our team members? Are you ready to learn a lot, move quickly, and contribute to changing the world of healthcare? If yes, we hope that you’ll submit your resume to apply for the position! Once we review resumes, we will select a number of candidates to move to the next step of our application process - a video interview.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Referral program
Work Location: In person