Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.
WHAT WE ARE LOOKING FOR:
Patient Relations Specialist , (Full-time)
Location: Onsite Melrose Park
Days/Hours: Monday - Friday, 11:00 am - 7:30 pm
WHAT A TYPICAL DAY LOOKS LIKE:
- Greet patients professionally and courteously, both in person and on the phone
- Answering, screening and directing incoming calls as necessary
- Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
- Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
- Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
- Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
- Assists with administrative support in collaborating with internal departmental teams
- Notify technologist of appointment arrivals, assist with patient flow
- Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
- Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
- Perform all other duties as assigned
- Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
QUALITIES YOU SHOULD POSSESS:
- Professional, positive customer focused attitude
- Solid, concise verbal communication skills
- Exhibits composure in busy, fast paced environment
- Organized, with great attention to detail
- Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
- Ability to be resourceful and take initiative when issues arise
- Multitasking and time management skills, with ability to prioritize tasks
EDUCATION, EXPERIENCE & REQUIREMENTS:
- High School Diploma or GED Certificate
- Relevant prior experience favored working in medical/office setting
- Prior data entry/word processing experience
- Medical terminology knowledge is a plus
BENEFITS & PERKS:
- Competitive pay and growth opportunities
- Paid on-site training
- 401(k) with company match, when eligible
- Multiple private health insurance options
- Paid time off plus designated holidays
- Annual uniform allowance
- Quarterly appreciation breakfast/lunch