General Information
Company: Frederick Primary Care Associates, P.A.
Job Title: Patient Services Coordinator
Location: 3430 Worthington Blvd, Frederick, MD 21704
Contact: careers@fpca.net or 301-663-6162
Job Category: Administrative
Date Posted: 8/26/2025
Hourly Pay: $15-18 per hour depending on experience
Additional Compensation: Annual bonuses (variable depending on office and performance) and overtime opportunities are available at FPCA’s After Hours Clinic (eligible after 6 months of employment based on performance)
Schedule: Full Time (Monday: 8 AM - 7 PM, Tuesday: 7:30 AM - 5 PM, Wednesday: 7 AM - 5 PM, Thursday: Off, Friday: 7:30 AM - 5:30 PM)
Description
Are you passionate about helping people of all ages in your community? Do you have a strong background in customer service and a desire to apply it to something truly important? Consider applying to be a Patient Services Coordinator with Frederick Primary Care Associates!
Patient Services Coordinator Job duties include:
- Greet patients in a polite and inviting manner in order to facilitate a comforting and welcoming environment
- Answer phones timely and professionally in order to ensure office efficiency at every level of your office
- Maintain strict confidentiality of patients’ records according to the Health Insurance Portability and Accountability Act (HIPAA) standards and our company policies and procedures to ensure a safe environment for our patients
- Verify insurance coverage and patient demographics to aid our billing office and medical staff
- Maintain a clean and orderly waiting area to enhance the patient experience of your office
- Other duties as assigned
Patient Services Coordinator Requirements include:
- High School Diploma or Equivalent
- 1+ year of customer service experience
- Experience in medical field preferred
This position is eligible for the following benefits:
- Health Insurance (Single and Family)
- Dental Insurance (Single and Family)
- Vision Insurance (Single and Family)
- Vacation Accrual (2 weeks)
- Holidays (up to 6 days per year)
- Sick Leave (1 week/year - first year is prorated)
- Employer Paid Life Insurance, Short-Term Disability and Long-Term Disability
- 401k w/ Employer Contributions