ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Create and manage user accounts and permissions for the EMR and Insurance portals. 10%
- Receive system issues/defect reports/concerns from a variety of sources, research reported issues, and either resolve internally or coordinate vendor support (and monitor until complete). 10%
- Develop, test and implement reporting and/or data extracts for a variety of organizational needs including processing and analyzing raw data to draw conclusions. 10%
- Identifies opportunities to maximize scheduling to achieve benchmarks. Maintains all appropriate documentation incident reports and maintains a record of software modules/add-ons that enhance functionality. 10%
- In coordination with Director of Patient Support Services, implement and maintain Operations related policies and procedures. 5%
- Ability to use and configure EMR system effectively and train front desk and dual-role staff on proper use of EMR system and report generation. Assures patient records are properly documented and maintained.10%
- Serves as liaison for billing, scheduling and clinical operations. 5%
- Maintains current practice management systems and operations to align with organizational needs.10%
- Under the direction of the Director Patient Support Services, identifies issues with, and develops and maintains best practice workflows for, Practice Management functions. 10%
- Serves as the practice management trainer for front desk and dual-role staff to ensure smooth upgrades, integrations and introduction of current or new software systems. 10%
- Maintain excellent communication and relationships with clinical, billing and administrative staff. Collaborates with GLBHC billing and quality team members on working with health insurance plans and delivery of patient care. 10%
- Monitors EMR related support tickets and assists with finding resolutions. Assesses and troubleshoots user-reported problems in a timely manner; decides which issues need to be elevated to the HIM department and/or Information Technology. 10%
- Configures systems in alignment with current needs and provides training to front desk and dual-role staff in the use of internal EMR software and related technologies to include navigating of insurance portal. 10%
- Participate in staff meetings, training and committees. 5%
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
JOB SPECIFICATIONS
- Education: Bachelor’s Degree in health care administration, business public health or related health field is preferred. Associates in a related field is required. In lieu of medical training or degree, a minimum of 3-5 years medical experience is required.
- Licensure: N/A
- Experience: Proficient with Athena. A minimum of three to five years of progressive experience in health care with patient registration and billing services. Must possess a thorough understanding of different types of insurance (Medicaid, Medicare, Commercial). A deep understanding of medical terminology. Must have significant knowledge to act as a “super-user” or administrator of the EMR system and its related components. Must be proficient and proactively bring opportunities for optimization improvement. Computer experience, skill and typing ability to sufficiently operate the EHR system.
- Skills: Excellent organizational skills and prioritization skills required. Able to follow through with assignments responsibly, accurately and in a timely manner. Excellent attention to detail. Analytical abilities to extract data, interpret and report data and evaluate progress/outcomes. Proficient in electronic medical record. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
- Interpersonal Skills: Ability to work with and effectively communicate information that is complex and/or technical information verbally and in writing, with a diverse population including patients, providers and support staff. Exercise tact and diplomacy in the resolution of mild conflicts or disagreements that would be considered at a level of high-quality customer service. Ability to promote confidence, cooperation and good working relationships among employees. Fair and consistent in all dealings with all staff. Must possess appropriate professional attitude and behavior. Bilingual preferred
- Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
- Hours of Work: Full-time; Flexible and varied. Some evenings/weekends may be required. Able to work remotely and in the office when required.
- Travel: Local travel between GLBHC sites. Reimbursement in accordance to GLBHC reimbursement policy.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
Equal Opportunity Employer
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