Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent. Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input - Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues - Serve as an escalation point, owning resolution of the most complex, cross-organizational issues - Communicate directly with internal teams to investigate, define workarounds, and resolve defects - Provide advanced, proactive support across Amazon's advertising tech suite, including Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC) - Prioritize issues using case management tools based on customer impact - Contribute to training and documentation for internal and external users - Automate standard procedures through scripting and data APIs to analyze high-volume transaction data - Proactively identify solutions, communicate trends, and suggest customer experience improvements - Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting - Drive continuous improvement and shape support strategy and technology approach - Identify emerging issues and influence product prioritization through technical investigation
- 3+ years of work experience in technical troubleshooting or similar
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
- Familiarity in scripting and programming, with experience in languages like Python, JS, Type Script or Java to automate processes and develop custom solutions
- Experience in working with diverse data formats, such as JSON and log files, to extract and analyze information
- Knowledge of business intelligence tools (e.g. QuickSight, Tableau)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $86,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.