Quality Assurance Specialist
Responsibilities
· Track and review content for correct spelling, grammar, punctuation, format, accuracy, and adherence to company guidelines
· Finalize and submit invoices and case notes
· Work with professional staff to assist in maintaining case records and reports
· Keep basic records and routine supportive paperwork
· Assist in creating and facilitating training
· Attend staff meetings
· Act as a liaison to community agencies to ensure our providers' compliance with service contracts
· Verify provider credentials with county partners
· Perform other duties as assigned
Qualifications and Skills
Must be at least 18 years of age
High School diploma or equivalent
Microsoft Office
Strong writing, editing and proofreading skills and demonstrated ability to deliver high-quality support
Self-motivated, organized and detail-oriented
Ability to handle multiple tasks and meet deadlines, while maintaining focus in an environment with conflicting demands and priorities
Strong problem-identifying and -solving skills
Openness to feedback, self-awareness, and ability to adapt to change effectively and professionally
Appointment will be conditional upon successful completion of criminal and caregiver background checks
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
Work Location: In person